Return & Policy

At Application Associates, we want you to be fully satisfied with your purchase. If you are not
completely happy, we make the return process simple and transparent.

Returns

• We accept returns on defective and non-defective products.
• All returns must be initiated within 30 days of the delivery date.
• Returned products must be new, unused, and in their original packaging.

 

Exchanges

• We do not offer direct product exchanges.
• If you need a different product, please return the original item and place a new order.

 

Product Condition

• We sell and accept returns for new products only.
• Slightly used, installed, or damaged products cannot be returned.

 

How to Return

• All returns are handled by mail only.
• Customers are responsible for the cost of return shipping unless the product is defective or the return is due to our error.
• To start a return, please contact our customer service team for return instructions and
  authorization.

 

Restocking Fees

• A 15% restocking fee applies to all non-defective product returns.
• Defective products or returns due to our error are not subject to restocking fees.

 

Refunds

• Once your return is received and inspected, your refund (minus any applicable
  restocking fee) will be processed within 7 business days.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable, unless the return is due to a defective product
  or our error.